Privacy Policy - xplorearth

PRIVACY POLICY, TERMS AND CONDITIONS

This privacy policy sets out how xplor.earth uses and protects any information that you provide us when you use this website. We are committed to ensuring that your privacy is protected. If we request that you provide certain information by which you can be identified, then you can be rest assured that it will only be used in accordance with this privacy statement. Xplor.earth may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective March 31st, 2017.

We may collect the following information:

Name and profession Contact information including email address Demographic information Preferences and interests other information relevant to customer surveys and/or offers

What do we not collect?

Our payment gateway providers process banking Information – any Credit Card information you provide. We do not collect any other sensitive information. What do we do with the information we gather? We may need this information to understand your needs and provide you better service, and specifically for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new destinations, special offers or other information that we think you may find interesting using the email address that you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, or phone or mail. We may use the information to customize the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you may provide whilst visiting such sites since such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable. to

TERMS & CONDITIONS

Delay, Cancellation or Change of Itinerary by xplor.earth We reserve the right to cancel any expedition prior to departure (including, but not limited to, by reason of too few people booking on any tour) in which case participants will be given a refund in full. However, you will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, or departure, gear purchases, airport and airline taxes).

Cancellation by Participant

If it becomes necessary to cancel your tour, you must notify xplor.earth immediately in writing. Once we receive your notice, cancellation will take effect. Please note that the following charges will apply on cancellation: if cancellation takes place more than 45 days prior to departure, your full deposit will be returned less a processing charge of US $250 if cancellation takes place between 45 and 30 days prior to departure, 50% of the tour price will be forfeited and if cancellation takes place less than 30 days prior to departure, 100% of the tour price will be forfeited. Some trips attract a minimum processing charge – please check. The tour price is quoted as a package. No partial refunds or credit will be given for services not used. We recommend that you obtain travel insurance upon booking.

Health and Fitness Requirements

Participants must be in good health and reasonable physical condition. It is vital that participants with medical problems make them known to us well before departure. In case you suffer from severe muscular, chest, heart or bronchial disorders, or if you are a severe asthmatic, or have high blood pressure, you are strongly advised against participating. Expeditions generally take place in remote areas where there is little or no access to normal medical services or hospital facilities for serious problems. Where necessary, evacuation can be prolonged, difficult and expensive. Medical and evacuation expenses will be the responsibility of the participant.

Insurance

Personal travel insurance is not included in the tour price. We strongly recommend that you buy travel insurance including cancellation insurance upon booking.

Route Changes/Postponement or Delay

Xplor.earth may for any reason change the date of departure or conclusion of the tour, or it is possible that a route change, postponement or delay (either in relation to departure or to the duration of the expedition) may become necessary due to inclement weather, snow and ice conditions, political restrictions or any other natural cause. In the event of a change, postponement or delay, participants have no right to a refund of the tour price (in whole or in part) or other compensation for any injury, loss or damage.

Package Prices

Package prices are based on ground costs, airfares and currency exchange rates. Xplor.earth will always attempt to not increase tour prices (in full or part), however sometimes increases are beyond it’s control. We reserve the right to amend tour prices (or any part) without notice at any time before and including the departure date. Amendments may be necessitated for many reasons including, but not limited to, exchange rate fluctuations, increased fuel costs, airfares, airport charges etc. Any increase in tour prices must be paid prior to the departure date.

Exclusions from Tour Price

The following items are usually excluded from the tour price: Visa, passport and vaccination charges; Departure, airport and airline taxes; Meals & beverages not included in the itinerary; Laundry, postage, personal clothing, medical expenses, personal travel insurance Emergency evacuation charges; and Tips and excess baggage charges.

Responsibility/Liability

(VERY IMPORTANT, PLEASE READ CAREFULLY) I acknowledge and confirm the following: I waive any and all claims I may now and in the future have against, and release from all liability and agree not to legally pursue xplor.earth and its officers, employees, guides, agents or representatives or the licensor for any personal injury, death, property damage, or loss sustained by me as a result of my participation in an adventure trip with xplor.earth, due to any cause whatsoever, including without any limitation, negligence on the part of xplor.earth, it’s staff and licensor. I am aware that your adventure trip, in addition to the usual dangers and risks inherent, has certain additional dangers and risks, some of which may include: physical exertion for which I may not be prepared; weather extremes subject to sudden and unexpected change; remoteness from normal medical services; evacuation difficulties if I am disabled. I accept all the inherent risks of the proposed adventure trip and the possibility of personal injury, death or property damage or loss resulting therefrom. I acknowledge that the enjoyment and excitement of adventure travel is derived in part from the inherent risks incurred by travel and the activity beyond the accepted safety of life at home or work, and that these inherent risks contribute to such enjoyment and excitement, being a reason for my participation. I agree that if I suffer injury or illness xplor.earth, can, at my cost, arrange medical treatment and emergency evacuation service, as they deem essential for my safety. In entering into this Agreement, I am not relying on any oral, written nor visual representations or statements by xplor.earth or its staff or any other inducement or coercion to go on an adventure trip, hence, only of my own free will. I confirm that I have read and understood the terms and conditions of contract and this Agreement prior to signing it and agree that this Agreement will be binding upon my heirs, next of kin, executors, administrators and successors.